Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as Web services, the Internet of Things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.

The second part of Seventh Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.

TOPICS OF INTEREST (but not limited to)

            ► Autonomic and Smart services
            ► Cloud services
            ► Cognitive Service Automation
            ► Compliance
            ► Crowdsourcing
            ► Governance
            ► Healthcare-related services
            ► IoT services
            ► Service value chains and innovation lifecycle
            ► Service computing and Web services
            ► Service marketplace
            ► Service level agreements (SLAs and Contracts)
            ► Service science
            ► Service security, privacy and trust
            ► IoT and services
            ► Services and social computing
            ► Services and big data
            ► Services and social computing
            ► Service system design
            ► Service system engineering
            ► Service technologies
            ► Value co-creation in service systems
            ► Service marketing and CRM
            ► Service Engineering Practices and Case Studies
            ► Services in fog and edge computing
            ► Services in mobile computing
            ► Cognitive Service Automation
            ► Services in AI Platforms
            ► Domain Specific Data Engineering Services